Refund policy
REFUND POLICY
At Amahle Luxe, we want you to love your purchase. If there is an issue with your order, we're here to help.
RETURNS
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.
To start a return, please contact us at info@amahleluxe.co.za.
Returns must be sent to:
Amahle Luxe
Lemonwood Estate
Dawn Park
Boksburg
1474
South Africa
Please note that returns sent without first requesting a return will not be accepted.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
You can always contact us for any return questions at info@amahleluxe.co.za.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us immediately if:
• The item is defective
• The item is damaged
• You received the wrong item
To help us resolve the matter quickly, please include photographs of the item and packaging when contacting us.
NON-RETURNABLE ITEMS
Due to hygiene reasons, earrings that have been worn, tried on, or removed from their original packaging cannot be returned or exchanged.
The following items are also non-returnable:
• Sale or clearance items
• Gift cards
• Custom or personalised products
• Items damaged through misuse, negligence, or normal wear and tear
If you have any questions about whether your item qualifies for a return, please contact us before sending it back.
EXCHANGES
If you wish to exchange an item, please contact us at info@amahleluxe.co.za. Exchanges are subject to product availability.
REFUNDS
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
Shipping fees are non-refundable unless the return is due to an error on our part, including damaged, defective, or incorrectly supplied items.
If more than 15 business days have passed since your refund was approved, please contact us at info@amahleluxe.co.za.
CONTACT US
Email: info@amahleluxe.co.za
Phone: 082 226 0071